A standard shipping charge is included in our product prices. Currently, all our shipping is done via land only. We strive to chose the most reliable partner for our delivery of your products.
Please note that delivery estimates are approximate and may vary depending on factors such as shipping carrier delays, peak periods, and unforeseen circumstances. We recommend placing your order well in advance, especially for time-sensitive occasions.
Order Processing Time
Our team strives to process and ship orders promptly. Typically, orders are processed within 2 business days of receiving your order. During peak periods, this processing time may be extended.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email that includes tracking information if applicable. This allows you to monitor the status and location of your package in real-time.
Damaged or Lost Items
If you receive a damaged or lost item, please contact us immediately at info@lostcaves.com. We will work with you to resolve the issue promptly.
Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address, contact us as soon as possible.